Accessibility Statement

Last updated: August 2026

Our Commitment to Accessibility

At ReCentre, we want everyone to be able to access our website, information and services as easily as possible.

ReCentre is part of Chapel House Care Ltd, and we are committed to making our website accessible and inclusive for as many people as possible.

We recognise that people use websites in different ways and may have different accessibility needs. This can include people with visual, hearing, physical or cognitive impairments, people living with memory difficulties, and people using assistive technologies.

Accessibility is particularly important to ReCentre because our services support people with memory, cognitive and age-related challenges, as well as their families and carers.

Using the ReCentre Website

We aim to make the ReCentre website clear, simple and easy to use.

We have considered accessibility when designing the website, including:

Using clear and readable text.
Providing good contrast between text and backgrounds.
Using clear headings and a logical page structure.
Keeping navigation straightforward and consistent.
Avoiding unnecessarily complicated language where possible.
Making buttons and links easy to identify.
Designing pages to work on different screen sizes, including mobile phones and tablets.
Allowing visitors to enlarge text using their browser.
Supporting keyboard navigation where possible.
Considering people using screen readers and other assistive technologies.
Avoiding unnecessary movement, flashing content or distracting visual effects.
Providing meaningful alternative text for important images where appropriate.

We will continue to review accessibility as the website develops.

Changing How the Website Looks

Most modern web browsers allow you to change how websites are displayed.

Depending on your browser or device, you may be able to:

Increase or decrease the size of text.
Zoom into a page.
Change colours or contrast.
Use text-to-speech or screen-reading software.
Navigate using a keyboard rather than a mouse.
Use accessibility features built into your computer, tablet or mobile device.

You can normally find these options within your browser, device or operating system accessibility settings.

Cognitive Accessibility

We recognise that some visitors to the ReCentre website may experience memory or cognitive difficulties.

We therefore aim to:

Keep navigation simple and predictable.
Use clear headings.
Break information into manageable sections.
Avoid unnecessarily complex terminology.
Use consistent layouts and navigation.
Make important actions and contact information easy to find.
Avoid presenting too much information at once where possible.

We will continue to consider cognitive accessibility when developing new areas of the website.

Keyboard Navigation

We aim for important areas of the website to be accessible using a keyboard without requiring a mouse.

Visitors should be able to use standard keyboard controls, such as the Tab key, to move between interactive elements such as links, buttons and form fields.

We will continue to review keyboard accessibility as the website develops.

Images

Where images communicate important information, we aim to provide appropriate alternative text so that the information can be understood by people using screen readers.

Images that are purely decorative may not require descriptive alternative text.

Forms

We aim to make forms on the ReCentre website straightforward and easy to complete.

Form fields should have clear labels and, where appropriate, instructions explaining what information is required.

If you experience difficulty completing an online form, please contact us and we will be happy to discuss an alternative way for you to provide the information.

Documents and Other Content

We aim to make information published on the ReCentre website as accessible as reasonably possible.

Some documents or content supplied by third parties may not meet the same level of accessibility as the main ReCentre website.

If you need information from our website in a different or more accessible format, please contact us.

Where reasonably possible, we will work with you to provide the information in a suitable alternative format.

Third-Party Content

Some areas of our website may use content or services supplied by other organisations, such as maps, videos or other embedded content.

We cannot always control the accessibility of third-party services, although we will consider accessibility when deciding which services to use.

Known Accessibility Issues

We are continuing to develop and review the ReCentre website.

We do not currently claim that every part of the website has been independently audited or certified as fully compliant with a particular accessibility standard.

Our aim is to follow recognised good practice and, where reasonably possible, the principles and requirements of the Web Content Accessibility Guidelines (WCAG) 2.2, including Level AA criteria.

If we identify significant accessibility problems, we will aim to address them as part of the continuing development of the website.

Tell Us If You Have a Problem

If you experience an accessibility problem when using the ReCentre website, please tell us.

This could include:

Information that is difficult to read or understand.
A page that is difficult to navigate.
Problems using the website with a keyboard.
Problems using a screen reader or other assistive technology.
A form that you cannot complete.
Information that you need in a different format.

Feedback from people using our website helps us identify where improvements are needed.

Requesting Information in Another Format

If you need information provided by ReCentre in another format, please contact us.

We will consider individual requirements and, where reasonably possible, provide information in an appropriate alternative format.

Contact Us About Accessibility

If you have difficulty accessing any part of the ReCentre website or would like to discuss an accessibility requirement, please contact:

ReCentre / Chapel House Care Ltd
The Chapel House
Chapel House Lane
Puddington
Cheshire
CH64 5SW

Email: admin@chapelhouse.care

When contacting us about an accessibility problem, it is helpful if you can tell us:

The page or information you were trying to access.
What problem you experienced.
What device or browser you were using, if known.
What we could do to make the information more accessible for you.

You do not need to provide technical information if you do not know it.

Reviewing This Statement

We will review this Accessibility Statement as the ReCentre website develops and when significant changes are made to the website.

We will also use accessibility feedback from visitors to help us identify areas that could be improved.

Website: recentre.care
Last updated: August 2026